Homegrown private equity firm ChrysCapital is acquiring ResultsCX, a customer experience platform, from One Equity Partners, the company said.
The transaction cost is approximately USD 400 million, according to industry sources.
Headquartered in Fort Lauderdale, Florida, ResultsCX provides automation-driven customer support, acquisition, enrolment, retention, membership assistance, technical support and transaction processing services to companies across the healthcare, telecom and cable, media and retail industries. It has around 20,000 employee and 25 delivery centers globally.
After the acquisition the company will be setting up a technical support centre in India to support it’s customers in the United States of America and Europe, said Akshat Babbar, Director, ChrysCapital.
Sidley Austin served as the legal counsel for ChrysCapital and KPMG as the financial and tax advisor. Dechert served as legal counsel for ResultsCX and OEP.
Chad Carlson, CEO of ResultsCX said,” ResultsCX will benefit from ChrysCapital’s deep experience in the technology sector. Additionally, the firm’s established global network and ability to deploy further capital in support of our business make ChrysCapital an ideal partner for ResultsCX.”
This comes as ChrysCapital is set to launch a fresh fund targeting to mobilise as much as $1.2 billion, looking to take advantage of a flow of institutional investment to benefit from an expected post-pandemic economic spurt in the country.
The new fund, the ninth from ChrysCapital in a span of two decades, will be the largest by an India-specific private equity fund manager.
