Software-as-a-service (SaaS) unicorn Freshworks Inc. has acquired US-based artificial intelligence (AI) startup AnsweriQ Inc. for an undisclosed amount.
Freshworks said that AnsweriQ complements its own AI engine, Freddy. AnsweriQ’s chief executive officer (CEO) Pradeep Rathinam has joined Freshworks as its chief customer officer.
“The integration of AnsweriQ’s technology enhances our AI/ML capability in the customer engagement space and offers significant value to our customers,” said Girish Mathrubootham, Freshworks’ founder and CEO.
This acquisition is Freshworks’ second in less than a year. In May 2019, Freshworks acquired a US-based customer success management software company, Natero, Inc.
AnsweriQ’s Seattle office expands Freshworks’ US footprint from San Mateo, California and Denver to the Pacific Northwest tech center, it said.
The Chennai- and California-based company now has more than 2,700 employees across 13 offices around the world.
In November 2019, Freshworks raised $150 million in a series H funding round led by Sequoia Capital, CapitalG, and Accel, at a valuation of $3.5 billion.
